Terms and Conditions
Indigo Star
Welcome
Welcome to the Indigo Star website. Indigo Star is a Yorkshire based handmade products and services business.
Using this website
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern my relationship with you in relation to this website.
The term ‘Indigo Star’ ‘I’, ‘me’ or ‘we’ refers to the owner of the website.
The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Purchase Information
Jewellery Orders
Processing Times
Most items are made to order. Items will be ready to dispatch in 5-7 working days. If there is any change in dispatch times, I will contact you.
Postage Prices
Postage information is calculated when items are placed in your cart. Prices will change in line with current delivery services prices. If you have any queries about postage, please get in touch.
Returns and Exchanges:
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Return items back within: 30 days of delivery
Please note that I cannot offer a refund or exchange if you have not contacted me within 14 days of receiving your item.
Cancellations
I accept cancellations within 24 hours of purchase providing your item has not been shipped.
Please email hello@indigo-star.uk within 24 hours of ordering. Please note that if your order has already been processed and shipped, you will be liable for returning the order (including return postage costs). In this case, the cancellation will be treated as a refund. Refunds will be completed on receipt of the returned item.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Intimate items e.g. earrings (for health/hygiene reasons)
- Items on sale
- Gift Cards
Conditions of return
Buyers are responsible for return postage costs. Please obtain proof of postage. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Damaged goods
If you receive a damaged item, please contact me immediately with a photo of the damaged item. Do not return your item without informing me first.
Refunds
Once your return is received and checked, I will send you an email to notify you of the approval or rejection of your refund. If you are approved, your item will be processed and a refund will be made to your original payment method.
Reviews
You will receive an invitation to review your products. You are not obliged to complete a review but as a small business, it really means a lot when people do!
Online Courses and Workshops
In strive to deliver quality online courses and workshops that have great value. However, if you are not satisfied with a course you have purchased, I offer a 7 day 100% money back guarantee. If you have any problems with a course, please email me at hello@indigo-star.uk with your concerns and I will do my best to resolve them. If the issues cannot be resolved, I will happily provide you with a refund.
Digital Products (including printables)
Because of the nature of digital downloads they are non-refundable. Please email us if you need help with a digital purchase.
Contact Details
Please get in touch with if you would like more information about an item, if you have any problems with purchases or if you have any other queries.
Email: hello@indigo-star.uk
Postal Address: 3 Lime Tree Square, Shipley, BD18 4BR