Shipping Information

Processing Times

 

Most items are made to order. Items will be ready to dispatch in 5-7 working days. If there is any change in dispatch times, I will contact you.

Postage Prices

Items are posted using Royal Mail 2nd Class. There is a flat rate of £3.20 no matter how many items you purchase.

I currently only post to the UK, however if you would like an item posting elsewhere, please get in touch.

 

Returns and Exchanges:

 

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Return items back within: 30 days of delivery

Please note that I cannot offer a refund or exchange if you have not contacted me within 14 days of receiving your item.

 

Cancellations

 

I accept cancellations within 24 hours of purchase providing your item has not been shipped.

Please email indigostar6@hotmail.com within 24 hours of ordering. Please note that if your order has already been processed and shipped, you will be liable for returning the order (including return postage costs). In this case, the cancellation will be treated as a refund. Refunds will be completed on receipt of the returned item.

The following items can’t be returned or exchanged –

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Intimate items e.g. earrings (for health/hygiene reasons)
  • Items on sale
  • Gift Cards

 Conditions of return

 

Buyers are responsible for return postage costs. Please obtain proof of postage. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Damaged goods

 

If you receive a damaged item, please contact me immediately with a photo of the damaged item. Do not return your item without informing me first.

 

Refunds

 

Once your return is received and checked, I will send you an email to notify you of the approval or rejection of your refund. If you are approved, your item will be processed and a refund will be made to your original payment method.

If you have any questions please contact me.